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Shipping

We offer FREE domestic & international shipping!

- FREE USPS Domestic shipping on orders $36.00 and up

- FREE USPS Canada shipping on orders $80.00.00 and up

(Free USPS First Class rate applies automatically at checkout. Other USPS rates and carriers also available.)

- FREE USPS shipping to Europe and Australia on orders $150.00 and up

(Free USPS First Class International rate applies automatically on qualifying orders at checkout. Alternatively, choose another shipping service / rate or carrier of your preference.)

We STRONGLY RECOMMEND that international / overseas customers select a shipping rate & carrier that provides a TRACKING NUMBER. 

Free USPS First Class Int'l DOES NOT OFFER TRACKING service once it leaves US territory. Please know that we will not have a way of assisting you in tracking your package. Also, we've had reports in the past from European & Middle Eastern customers that their USPS First Class packages took 6+ weeks to arrive at destination with no way of tracking it's whereabouts.

We recommend our international customers to ship their packages with USPS PRIORITY INT'L service or DHL.

**Hablamos español.   **Nós falamos português  

 

***IMPORTANT*** 

We are not responsible for packages that are delayed, undelivered, lost, or damaged during transit / shipping. Also, we have no control over your carrier's tracking system. Carrier tracking systems are not always accurate or available, especially during the holiday season. We cannot offer refunds or credits on these packages.

 

Shop's Currency

Our prices are in US dollars. If you'd like to see how this converts to your local currency, you can check here: Currency Converter

Order Processing Times

Orders are placed in the order they are received. Cookie cutters are made to order (we do not stock them). Please allow 2-6 business days to fulfill your order. Larger or custom cookie cutter orders may take a few days longer. However, processing times may vary. Up to date processing times will be posted here and in the Home page.

If you need your items faster, please contact us and we'll do the best to help. A rush fee may apply.

Domestic US & Canada Orders

We usually ship via:

  • USPS First Class: Affordable rates | 3-5 business days
  • USPS Priority: for heavier boxes. Faster shipping times (nothing to do with our order processing times) and insured | 2-3 business days
  • All orders can be tracked with tracking number

Please note that shipping times are estimated. If you do not receive your package 14 days after your estimated delivery, please contact your local USPS and keep us informed at sugartess.info@gmail.com

International Orders

We ship via DHL. Not all items are shipped internationally. Please check this information in the product's description. If you order an item that is not shipped internationally, it will be refunded and not included in your order.

  • Shipping times can take up to 5+ weeks for delivery or more during the holiday season.
  • Buyer is responsible for all associated local export / country taxes and fees.

Order Pick Up

If you live in the Port St. Lucie, FL area or are planning to visit, we can arrange for you to pick up your order at no additional charge. This does not affect our normal processing times, unless you pay the rush fee. You'll be able to pick up your order only after receiving our confirmation that it is ready. Please contact us at sugartess.info@gmail.com prior to placing your order.

  • Orders are processed in the order that they are received.  If you need your order processed quickly, please call us to ask if it is possible if we process your order for you. 
  • We will not be able to accommodate additional items requested at pick up. If it's not on your order, we will not be able to fulfill that request.
  • Our regular hours working hours are Monday thru Friday from 9 am to 5 pm EST.  If this schedule does not suit you, please let us know so that we can work on other arrangements. We do not pack orders on weekends or holidays, so please plan accordingly.
  • Cash, debit and credit cards are accepted as payments at pick up.

 

    Thank you for shopping with us!

    Happy baking and cookie decorating!