Shipping

We have a FREE shipping* shop opening celebration!

We're celebrating our shop's opening with free shipping on all US and Canadian orders* over $100.00, after discounts and before shipping & taxes. No coupon code necessary.  

Discount will show in your shipping options when your order meets the $100.00 subtotal. Limited-time offer.

**Hablamos español.   **Nós falamos português  

 

Shop's Currency

Our prices are in US dollars. If you'd like to see how this converts to your local currency, you can check here: Currency Converter

Order Processing Times

Orders are placed in the order they are received. Cookie cutters are made to order (we do not stock them). Please allow 3-6 business days to fulfill your order. Larger or custom cookie cutter orders may take 7-10 business day. However, processing times may vary. Up to date processing times will be posted here and in the Home page.

If you need your items faster, please contact us and we'll do the best to help. A rush fee may apply.

Domestic US & Canada Orders

We usually ship via:

  • USPS First Class: Affordable rates | 3-5 days
  • USPS Priority: for heavier boxes. Faster shipping times (nothing to do with our order processing times) and insured | 2-3 days
  • All orders can be tracked with tracking number

Please note that shipping times are estimated. If you do not receive your package 14 days after your estimated delivery, please contact your local USPS and keep us informed at sugartess.info@gmail.com

International Orders

We ship via DHL. Not all items are shipped internationally. Please check this information in the product's description. If you order an item that is not shipped internationally, it will be refunded and not included in your order.

  • Shipping times can take up to 5+ weeks for delivery.
  • Buyer is responsible for all associated local export / country taxes and fees.

Order Pick Up

If you live in Miami, FL or are planning to visit, we can arrange for you to pick up your order at no additional charge. This does not affect our normal processing times, unless you pay the rush fee. You'll be able to pick up your order only after receiving our confirmation that it is ready. Please contact us at sugartess.info@gmail.com prior to placing your order.

  • Orders are processed in the order that they are received.  If you need your order processed quickly, please call us to ask if it is possible if we process your order for you. 
  • We will not be able to accommodate additional items requested at pick up. If it's not on your order, we will not be able to fulfill that request.
  • Our regular hours working hours are Monday thru Friday from 9 am to 5 pm EST.  If this schedule does not suit you, please let us know so that we can work on other arrangements. We do not pack orders on weekends or holidays, so please plan accordingly.
  • Cash, debit and credit cards are accepted as payments at pick up.

 

    Thank you for shopping with us!

    Happy baking and cookie decorating!