FAQ
Custom Cookie Orders
Presently, we do not sell our cookies or take custom cookie / cake orders.
Recipes
I will soon post my favorite cookie and royal icing recipes in the Recipe section of this website.
Website Cookie Cutter Images & Photos
All content in this website is copyrighted and cannot be used without my authorization. You are welcome to share one image / photo per post as long as you clearly and visibly give Sugartess Cutters credit and provide a link to the original post where the image came from. Should you be interested in using additional images / photos, or obtaining rights for commercial use, please contact me via email at sugartess.info@gmail.com
Custom Cutter Requests
Please send us an email with your image, size and the date when you'll be needing your cutter(s). We will let you know if we can process your order.
- We do not remake cutters from other stores / designers
- We do not make trademarked / copyrighted images into cookie cutters that we have not purchased ourselves
Warranty:
Our warranty on PLA 3D printed cookie cutters covers printing / manufacturing defects only. Our cutters are designed to be resistant and we only use quality PLA. We inspect each cutter for quality before shipping and have a very low margin of error in the process (occasionally, one may scape our scrutinizing eyes). Very minor imperfections and texture due to the nature of the 3D printing is possible and acceptable. Due to the PLA material used for 3D printed and the nature of a cookie cutter (comes in contact with food), we cannot accept returns / exchanges. However, please feel free to contact us should you have questions or need further assistance.
Cookie Cutter Care
There are recommended steps / practices that will help you preserve the shape and cutting quality of the 3D printed cookie cutters you buy from us. You will find all the details here: About our Cutters
Order Processing Time
Orders are made in the order they were received. Cookie cutters are made to order (we do not stock them). Please allow 3-6 business days to fulfill your order. Large and/or custom cookie cutter orders may take 7-10 days to be shipped. However, processing times may vary. Up to date processing times will be posted here and in the Home page.
If you need your items faster, please contact us and we'll do the best to help. A rush fee may apply.
Sales Tax
7% Florida sales tax will be automatically applied to merchandise ordered in our shop to be shipped locally (Florida) and/or picked up in Miami.
Price Adjustments & Order Changes
Our prices may vary without prior notification. In the case of reduced pricing, we will not be able to issue store credits for less than a $5.00 difference. A store credit could be issued if the price reduction happens within the following 24 hours after your order is received.
We are not able to change orders in process to adjust quantities / products. You can place a second order and send us an email at sugartess.info@gmail.com with both order numbers and we can ship them together. Shipping cost will be adjusted before shipping and the difference will be refunded.
Shipping & Returns
Within the US via USPS: First Class for better rates, and Priority for heavier boxes and/or for faster shipping times (nothing to do with our order processing times). International shipping available to most countries (Latin America, North America, Europe, Caribbean).
We are not responsible for delayed, undelivered, lost, or damaged packages during transit / shipping.
You can learn more about our shipping policy here: Shipping
You can learn more about our return policy here: Returns
Order Pick Up
If you live in Port St. Lucie, FL or are planning to visit, we can arrange for you to pick up your order at no extra charge. This does not affect our normal processing times, unless you pay the rush fee.
You can find out the details here: Shipping
Cancelled Orders / Refuse Service
We reserve the right to cancel any order, refuse service and terminate accounts at our own discretion, including, without limitation, if Sugartess Cutters believes that the client's conduct violates applicable law or is harmful to the interests of Sugartess Cutters and its subsidiaries.
Thank you... happy shopping and cookie decorating!
